Ordering Info
Getting Around Our Site
No matter what page you’re on in our Website, there are always three easy ways to find exactly what you’re looking for. Every page gives you the option to enter a Search, to Shop, or to access our Site Index. To search for a specific item, type either the item name, keywords that describe the item, the catalog number, or the item SKU number into the Search field on the upper right hand section of every page. You can also browse for an item by moving your mouse over the Shop button at the top of every page. This will reveal a window of Categories to look through to help you locate the item. Or you can click on the Site Index appearing at the bottom section of every page. A list of Categories to choose from will appear to assist you in locating the item you’re interested in.
Telephone Orders
While we strive to give you everything you need to order online, we understand that sometimes you just need a bit more info. That’s what our customer service department is all about. Our associates are standing by (they’re actually sitting) 24 hours a day, 7 days a week. Just call 800.933.9904.
Catalog Orders
There are two quick ways to do this. You can type in the exact name or catalog number of the item into the Search field appearing in the upper right hand section on every page of our Website. Or you can click on Catalog Quick Order and enter the requested information needed to find the item you’re interested in.
International Orders
We always wanted to see the world. That’s why most merchandise from The Land of Nod can be shipped internationally. Just add your desired products to your shopping cart and click on the International Order Request Button at the bottom of the page. The details of your international request will then be added to the appropriate form for you. You can also email customerservice@landofnod.com, or call 800.933.9904 or (00+1) 847.656.4700 for a quote and to place your order.
Back Orders
As hard as we try to keep all of our items in stock, we occasionally underestimate the popularity of our merchandise. In these instances, an estimated “in stock” date will be listed in red next to the item. We trust you’ll find our products worth the wait.
Sales Tax
We collect tax on sales delivered to these states: Illinois, Washington, California, and North Carolina.
Colorado purchasers: Sales or Use Tax is due on certain purchases and the state of Colorado may require you to file a Sales or Use Tax Return.
Oklahoma purchasers: Because we do not have a store in Oklahoma, The Land of Nod is not required to, and does not, collect Oklahoma sales or use tax. Your purchase, however, is subject to Oklahoma use tax unless it is specifically exempt, and you therefore must report and pay the applicable tax either (a) in connection with your Oklahoma individual income tax return [Form 511] or (b) by filing a consumer use tax return [Form 21-1]. Copies of those forms and instructions for completion, as well as information as to exemptions that may apply, are available on the Oklahoma Tax Commission website at www.tax.ok.gov. Please note that your purchase is not exempt merely because it was made over the Internet or through one of our catalogs.
South Dakota purchasers: Because we do not have a store in South Dakota, The Land of Nod is not required to, and does not, collect South Dakota sales or use tax. Your purchase, however, is subject to South Dakota use tax unless it is specifically exempt, and you therefore must report the purchase and pay the applicable tax, using the South Dakota use tax form. A copy of that form and instructions for completion, as well as information as to exemptions that may apply, are available on the South Dakota Department of Revenue and Regulation website at www.state.sd.us/drr2/businesstax/bustax.htm . Please note that your purchase is not exempt merely because it was made over the Internet, through one of our catalogues or by other remote means.
Vermont purchasers: Because we do not have a store in Vermont, The Land of Nod is not required to, and does not, collect Vermont sales or use tax. Your purchase, however, is subject to Vermont use tax unless it is specifically exempt, and you therefore must report and pay the applicable tax either (a) in connection with your Vermont individual income tax return [Form 511] or (b) by filing a consumer use tax return [Form 21-1]. Copies of those forms and instructions for completion, as well as information as to exemptions that may apply, are available on the Vermont Tax Commission website at www.state.vt.us/tax/usetax.shtml. Please note that your purchase is not exempt merely because it was made over the Internet or through one of our catalogs.
Payment Options
We accept Visa, MasterCard, American Express, Discover Network, Crate and Barrel Credit Card and Gift Cards. We do not accept clams, bananas or conch shells as payment.
Crate & Barrel Credit Card
What is the Crate & Barrel Credit Card?
The Crate & Barrel Credit Card can be used to make purchases at Crate & Barrel, CB2 or The Land of Nod (“Crate and Barrel Brand”) stores in the US, catalogs (phone, fax or mail), websites, mobile sites or applications.
How can I apply for the Credit Card?
There are 2 ways to apply for the Crate & Barrel Credit Card: apply online or visit any US Crate & Barrel, Crate & Barrel Outlet, CB2 or The Land of Nod store.
What are the benefits of the Credit Card?
When you open* your Crate & Barrel Credit Card account you will automatically be enrolled in our rewards program.
- Earn rewards certificates for shopping with your Crate & Barrel Credit Card at US Crate & Barrel, CB2 and The Land of Nod stores, catalogs (phone, fax or mail), websites, mobile sites or applications.
- Special promotional programs for qualifying purchases.
- Special offers throughout the year, exclusive events and sale announcements
- Manage your account online: check your reward activity, paperless statements, pay online
- No annual fee
- Additional terms and conditions
* Subject to credit card approval
What is the Crate & Barrel Rewards Program?
You will be issued a $10 Reward certificate for every $200 spent with your Crate and Barrel Credit Card at or through US Crate and Barrel, CB2 or The Land of Nod stores, catalogues (phone, fax or mail), websites, mobile sites or applications. Rewards are calculated on all of your Crate and Barrel Credit Card merchandise purchases (net of returns, cancellations, discounts, taxes and credits) made at or through Crate and Barrel Brand stores, catalogues (phone, fax or mail), websites, mobile sites or applications. Activity is detailed on your monthly billing statement. You will be issued a $10 reward certificate for every $200 spent with your Crate and Barrel Credit Card** at or through US Crate and Barrel, CB2 or The Land of Nod stores, catalogs (phone, fax or mail), websites, mobile sites or applications. Rewards are calculated on all of your Crate and Barrel Credit Card merchandise purchases (net of returns, cancellations, discounts, taxes and credits) made at or through Crate and Barrel Brand stores, catalogs (phone, fax or mail), websites, mobile sites or applications. Activity is detailed on your monthly billing statement.
Rewards will be calculated and issued monthly via your monthly billing statement. Rewards certificates must be used within 90 days of the date of issuance. Net purchases less than $200 in a month will carryover from month to month until the $200 threshold is reached. Net purchases that accrue and don’t reach the $200 threshold within a 12 month period will expire. For full terms and conditions see our terms and conditions at www.crateandbarrel.com/Rewards.
** This rewards program is provided by Crate and Barrel and the program may change at any time.
What if I have questions about my account or my rewards issuance?
Please contact customer service at Comenity Bank at 866.258.0114 or TDD/TTY 1-800-695-1788
How do I redeem my Crate & Barrel Rewards Certificate?
Rewards Certificates are only redeemable for merchandise at or through US Crate and Barrel, CB2 or The Land of Nod brand catalogues, stores, websites, mobile sites and applications. If a store, call center, website, mobile site or application is temporarily unable to process Rewards Certifcates please call Crate and Barrel Customer Service at 800.967.6696. New websites, mobile sites and applications may not have the ability to process Rewards Certificates immediately upon launch.
Certificates cannot be credited to an account, redeemed for cash, applied to past purchases, applied to taxes or used to purchase Gift Cards.
If the purchase total is more than the value of the certificate, the difference must be applied to the Crate and Barrel Credit Card which is subject to credit approval.
If the purchase total is less than the value of the certificate, the difference cannot be credited to any account or redeemed for cash/merchandise credit. In the stores, certificates will be tendered as a promotional tender and must be surrendered at the time of purchase.
When redeeming online or through the catalog, use the Code printed on the certificate. For online purchases, at checkout enter the Code in the “Promos/Rewards” entry box. All refunds of merchandise purchased with a rewards certificate will be refunded to a Shop Card. No additional certificates will be issued after program termination. Lost or stolen certificates will not be replaced. Certificates may not be sold or otherwise bartered or transferred. Crate and Barrel may change or cancel the Rewards Program, or any part of it, at any time, including expiring outstanding rewards certificates or expiring accrued purchases. Changes to the program will be posted at crateandbarrel.com.
How will Crate & Barrel communicate with me?
At Crate & Barrel, we like to do our part to be green and to communicate with customers by email whenever possible and appropriate. That also is the best and quickest way that we can let you know about your new Crate & Barrel Credit Card and rewards program, offers and promotions as well as offers, promotions, events and the like within Crate & Barrel and, if you are a CB2 and/or Land of Nod customer, within CB2 and Land of Nod as well. We encourage you to share your email address with us so that we can communicate with you in that way. By providing us with your email address, you are opting into receive those communications and, if you’d previously opted out, you are signaling to us that you have changed your mind and would like to opt back in to receive those communications. This is separate and apart from any communication preferences you may have with the issuing bank (Comenity Bank).
If you would prefer not to receive our communications by email, you are welcome to opt out and will have an opportunity to do so both in the “Benefits” and “Welcome” email you receive from us as well as in all subsequent emails. Just look for the “unsubscribe” or “opt out” options at the bottom of the page. You also can call our customer service team at 800.967.6696 to make your preference known.
Ordering Confirmations
You will receive two email confirmations from us after ordering. One will confirm reception of your order. The other will notify you when your order has shipped. Please note if you ordered furniture items you will not receive a shipping confirmation.
