Returns and Exchanges
The Land of Nod Guarantee
At The Land of Nod, nothing is more important to us than providing safe, high-quality products to you and your family. We believe that kids’ products should be able to handle everything kids throw their way (literally and figuratively). That’s why all of our products have an 18-year quality guarantee. And, hopefully, your kids will no longer be sleeping in bunk beds by then.
Returning Non-furniture Items
Parcel Returns and Exchanges*
To return (or exchange) your purchase, just complete the returns portion of your packing slip, securely package your return, and send it back to us using one of these options:
- Purchase shipping via a traceable method with the shipper of your choice. If needed, you may use the address label from your packing slip to ensure it arrives at the correct location.
- Purchase a return label from our Customer Service Team. The cost for a return label is based on our shipping & handling rate chart shown below and for returns, the shipping cost will be deducted from your refund. For exchanges, the item you receive in exchange will ship for free.
You can purchase a return label from The Land of Nod Customer Service Team using one of these options:
- Call us at 1-800-933-9904
- Email us at email@example.com
- Or reach out to one of our Live Chat agents at www.landofnod.com.
Return Label Shipping & Handling Charges
|Order Totaling||Shipping & Handling|
|Up to $15||$5|
|$15.01 - $25||$8|
|$25.01 - $45||$10|
|$45.01 - $65||$12|
|$65.01 - $100||$15|
|$100.01 - $200||$20|
|$200.01 - $300||$25|
|$300.01 & above||10%|
Within 90 days, refunds will be issued in the original form of payment for the original purchase price once the item(s) are received and processed. After 90 days, your refund will be in the form of a merchandise credit. Your original shipping fee is not refundable.
Exchanges will be issued for the original purchase price. Your exchanged item(s) will ship for free.
Send returns and exchanges to:
TLON Warehouse at Crate and Barrel
1860 West Jefferson
Naperville, IL 60540
Exceptions to the Parcel Returns policy are personalized items which are not returnable. (Sorry, nothing personal.)
Gift Cards cannot be returned.
*Call (800) 933-9904 for information on international orders.