Returns and Exchanges
The Land of Nod Guarantee
At The Land of Nod, nothing is more important to us than providing safe, high-quality products to you and your family. We believe that kids’ products should be able to handle everything kids throw their way (literally and figuratively). That’s why all of our products have an 18-year quality guarantee. And, hopefully, your kids will no longer be sleeping in bunk beds by then.
Returning Non-furniture Items
Parcel Returns and Exchanges*
To process your return, just complete the returns portion of your packing slip, securely package your return, and send it back to us via a traceable method with the shipper of your choice using the address label from your packing slip. Within 90 days, refunds will be issued in the original form of payment for the original purchase price once the item(s) are received and processed. After 90 days, your refund will be in the form of a merchandise credit. Your original shipping fee is not refundable.
Exchanges will be issued for the original purchase price. Your exchanged item(s) will ship for free.
Send returns and exchanges to:
TLON Warehouse at Crate and Barrel
1860 West Jefferson
Naperville, IL 60540
Exceptions to the Parcel Returns policy are personalized items which are not returnable. (Sorry, nothing personal.)
Gift Cards cannot be returned.
*Call (800) 933-9904 for information on international orders.