At The Land of Nod, nothing is more important to us than providing safe, high-quality products to you and your family. We believe that kids’ products should be able to handle everything kids throw their way (literally and figuratively). That’s why all of our products have an 18-year quality guarantee. And, hopefully, your kids will no longer be sleeping in bunk beds by then.
We will accept returns and exchanges of non-furniture items if:
If you discover an item has a manufacturer’s defect or was damaged during transit, we will accept the item for return or exchange with proof of purchase. Without proof of purchase, the item can be exchanged only for the same item. A valid photo ID is required.
We are unable to accept any items for return or exchange without proof of purchase. Items purchased as final sale cannot be returned, exchanged or repaired.
Proof of purchase is required to issue an appropriate exchange, credit or refund for eligible items, as well as any taxes due to be refunded in accordance with applicable state law. For you convenience, we will accept the following as proof of your purchase.
We can also verify proof of purchase by looking up your original receipt using your Crate and Barrel Credit Card or major credit card used at the time of purchase, or the email address used to receive an eReceipt.
To return (or exchange) your purchase, just complete the returns portion of your packing slip, securely package your return, and send it back to us using one of these options:
You can purchase a return label from The Land of Nod Customer Service Team using one of these options:
Return Label Shipping & Handling Charges
|Order Totaling||Shipping & Handling|
|Up to $15||$5|
|$15.01 - $25||$8|
|$25.01 - $45||$10|
|$45.01 - $65||$12|
|$65.01 - $100||$15|
|$100.01 - $200||$20|
|$200.01 - $300||$25|
|$300.01 & above||10%|
Within 90 days, refunds will be issued in the original form of payment for the original purchase price once the item(s) are received and processed. After 90 days, your refund will be in the form of a merchandise credit. Your original shipping fee is not refundable.
Exchanges will be issued for the original purchase price. Your exchanged item(s) will ship for free.
Send returns and exchanges to:
TLON Warehouse at Crate and Barrel
1860 West Jefferson
Naperville, IL 60540
Exceptions to the Parcel Returns policy are personalized items which are not returnable. (Sorry, nothing personal.)
*Call (800) 933-9904 for information on international orders.
Please note: Shop Cards, Gift Cards and eGift Cards are valid for Crate and Barrel, CB2 and The Land of Nod purchases and are not redeemable or subject to exchange for cash or a cash equivalent, except as required by applicable law.