Returns and Exchanges
The Land of Nod Guarantee
At The Land of Nod, nothing is more important to us than providing safe, high-quality products to you and your family. We believe that kids’ products should be able to handle everything kids throw their way (literally and figuratively). That’s why all of our products have an 18-year quality guarantee. And, hopefully, your kids will no longer be sleeping in bunk beds by then.
Returning Non-furniture Items
Non-Furniture Return/Exchange Policy
We will accept returns and exchanges of non-furniture items if:
- Non-furniture items are returned within 90 days of customer receipt.
- A valid proof of purchase is provided (see below)
- Non-furniture items are returned in good condition — Unused and unwashed.
If you discover an item has a manufacturer’s defect or was damaged during transit, we will accept the item for return or exchange with proof of purchase. Without proof of purchase, the item can be exchanged only for the same item. A valid photo ID is required.
We are unable to accept any items for return or exchange without proof of purchase. Items purchased as final sale cannot be returned, exchanged or repaired.
Proof of Purchase for Eligible Items
Proof of purchase is required to issue an appropriate exchange, credit or refund for eligible items, as well as any taxes due to be refunded in accordance with applicable state law. For you convenience, we will accept the following as proof of your purchase.
- Original Paper Receipt
- Gift Receipt
- Original Packing Slip
- Gift Packing Slip
- Order Number
- Gift Registry Number
We can also verify proof of purchase by looking up your original receipt using your Crate and Barrel Credit Card or major credit card used at the time of purchase, or the email address used to receive an eReceipt.
Parcel Returns and Exchanges*
To return (or exchange) your purchase, just complete the returns portion of your packing slip, securely package your return, and send it back to us using one of these options:
- Purchase shipping via a traceable method with the shipper of your choice. If needed, you may use the address label from your packing slip to ensure it arrives at the correct location.
- Purchase a return label from our Customer Service Team. The cost for a return label is based on our shipping & handling rate chart shown below plus any additional charges for bulkier and heavier items. The return shipping cost will be deducted from your refund. For exchanges, the item you receive in exchange will ship for free.
You can purchase a return label from The Land of Nod Customer Service Team using one of these options:
- Call us at 1-800-933-9904
- Email us at firstname.lastname@example.org
- Or reach out to one of our Live Chat agents at www.landofnod.com.
Return Label Shipping & Handling Charges
|Order Totaling||Shipping & Handling|
|Up to $15||$5|
|$15.01 - $25||$8|
|$25.01 - $45||$10|
|$45.01 - $65||$12|
|$65.01 - $100||$15|
|$100.01 - $200||$20|
|$200.01 - $300||$25|
|$300.01 & above||10%|
Within 90 days, refunds will be issued in the original form of payment for the original purchase price once the item(s) are received and processed. After 90 days, your refund will be in the form of a merchandise credit. Your original shipping fee is not refundable.
Exchanges will be issued for the original purchase price. Your exchanged item(s) will ship for free.
Send returns and exchanges to:
TLON Warehouse at Crate and Barrel
1860 West Jefferson
Naperville, IL 60540
Exceptions to the Parcel Returns policy are personalized items which are not returnable. (Sorry, nothing personal.)
*Call (800) 933-9904 for information on international orders.
Please note: Shop Cards, Gift Cards and eGift Cards are valid for Crate and Barrel, CB2 and The Land of Nod purchases and are not redeemable or subject to exchange for cash or a cash equivalent, except as required by applicable law.