Returns and Exchanges
The Land of Nod Guarantee
At The Land of Nod, nothing is more important to us than providing safe, high-quality products to you and your family. We believe that kids’ products should be able to handle everything kids throw their way (literally and figuratively). That’s why all of our products have an 18-year quality guarantee. And, hopefully, your kids will no longer be sleeping in bunk beds by then.
Returning or Exchanging Items Delivered by Freight
Within 90 days, refunds will be issued in the original form of payment for the original purchase price once the item(s) are received and processed. After 90 days, your refund will be in the form of a merchandise credit. Your original shipping fee is refundable.
To arrange a return or exchange of an item delivered by freight, please call us at (800) 933-9904 and ask for a Furniture Team Specialist.
Free Returns on All Items Delivered by Freight
Think of it as a no-risk furniture purchase. If you are not satisfied with your furniture order, we will schedule a pick-up at absolutely no cost to you. Not only that, we’ll even issue you a refund for your original shipping charges. No need to thank us. Although, some cookies would be nice.
Returning or Exchanging Custom Upholstery
Because our stock-plus upholstery items are custom made to your specifications, we cannot accept returns on made-to-order items. If you have questions regarding our custom-made, stock-plus upholstery collection, please call us at (800) 933-9904 and ask to speak with a Furniture Team Specialist.
Proof of purchase is required to issue an appropriate exchange, credit or refund for eligible items, as well as any taxes due to be refunded in accordance with applicable state law. For you convenience, we will accept the following as proof of your purchase.
- Original Paper Receipt
- Gift Receipt
- Original Packing Slip
- Gift Packing Slip
- Order Number
- Gift Registry Number
We can also verify proof of purchase by looking up your original receipt using your Crate and Barrel Credit Card or major credit card used at the time of purchase, or the email address used to receive an eReceipt.
To Return Items to a Store
What’s in store for you, should you want to return items at one of our stores? Within 90 days, items with proof of purchase will be refunded to the original form of payment; cash and check returns over $100 will be refunded by mail check. Items with an original gift receipt will be refunded for the full purchase price as a merchandise credit. Items over 90 days will receive a merchandise credit for the item’s current retail price, proof of purchase and a valid photo ID are required.
To return or exchange eligible items at a store, please bring the items and proof of purchase within 90 days to the store brand where the purchase originated (i.e., Crate and Barrel items can only be returned to a Crate and Barrel store; Crate and Barrel Outlet items can only be returned to a Crate and Barrel Outlet; CB2 items can only be returned to a CB2 store; and The Land of Nod items can only be returned to a The Land of Nod store).
Personalized Items are not returnable.
Furniture items are returned to our warehouse directly. If furniture was purchased at a store, please contact the store to facilitate the return. If furniture was purchased at landofnod.com or by phone, please call 800.933.9904 and ask to speak to a Furniture Specialist to facilitate the return. Refunds will happen after furniture is returned and inspected at our warehouse.
Outlet Store Return Policies
We will accept returns and exchanges of non-furniture items within 90 days of purchase with a valid proof of purchase and items are returned in good condition (unused and unwashed). We are unable to accept any items for return of exchange without proof of purchase. Items purchased as final sale cannot be returned, exchanged, or repaired. A valid photo ID is required.
Items within 90 days of purchase with a proof of purchase will receive a refund in the original form of payment; cash and check purchases over $100 will be refunded by mail check. If after 90 days, items will receive a store credit for the current selling price.
To return or exchange eligible items at a store, please bring the items and proof of purchase within 90 days to the store brand where the purchase originated (i.e., Crate and Barrel items can only be returned to a Crate and Barrel store; Crate and Barrel Outlet items can only be returned to a Crate and Barrel Outlet; CB2 items can only be returned to a CB2 store; and The Land of Nod items can only be returned to a The Land of Nod store). The Land of Nod Outlet is unable to accept returns from retail stores, landofnod.com or the catalog. Retail stores are unable to accept Outlet returns.
There is no charge for return shipping. Contact email@example.com for a prepaid shipping label for return of Gift Registry items.
Canadian and Other International Returns
Hello up there. Or down there. Or over there. We hope for all the world that you’re happy with your purchase. However, if you have any questions please refer to your confirmation email, email us at firstname.lastname@example.org or call (800) 933-9904 and ask to speak to our International Specialist for the guidelines regarding returns.
3rd Party Shipping Providers
The Land of Nod is not responsible for any damages or loss incurred once a 3rd party delivery company receives the product on behalf of the customer. Once the 3rd Party has accepted delivery, The Land of Nod will not accept returns for items that are damaged or loss. If using a 3rd party shipping company they are responsible for inspecting the condition of goods prior to accepting. Please contact email@example.com or (800) 933-9904 with questions related to 3rd party shipping providers.